Forum Discussion

JakeSamborski's avatar
JakeSamborski
Community Member
7 years ago

Storyline 360 "lagging"

Having an issue with Storyline 360 since installing an update this morning (1/29).  

When editing text, there is a delay between my typing and when the text appears on screen.  Same issue with moving/resizing shapes, or any other interactions. 

Example: Need to move text box and then resize shape to fit over text box

Click on Text box, takes a moment to recognize

Click on border and move, delay between my action and the text box moving

Click on top right corner of shape, move to resize, delay between click and resulting change in shape size

 

Any one else experience this or similar issues? I'm on a deadline and the software is functionally unusable for me.  

 

 

14 Replies

  • I had a similar issue with lag recently, and I was confused because I just got a new computer with specs that could render a Pixar movie with no issue.

    The problem ended up being my background pic (even though it was in the master file and snagged from 360 content). If your program has a large file background image, it will really make storyline lag.

  • Hi Shawn,

    I'm sorry to hear that you ran into some trouble with this! If a similar issue happens again, we'd be happy to take a look at your file to investigate further.