Forum Discussion
Storyline 360 new malfunctions
Is anyone else having sudden problems with Storyline. The "Home" tab goes missing about five minutes after opening a file. Also, the trigger-wizard doesn't work. And takes forever to import or save. We're stuck and we have a giant presentation due for a client roll-out tomorrow. Yikes.
6 Replies
Wow. That sounds frustrating. Can you confirm that you are working locally on your C drive? Since you are in a bind and under a deadline, I recommend submitting a case to support
As Ron suggested, you might want to submit a case to support.
Here’s some standard advice that the staff usually offers:
Be sure you only work on Storyline files located on your local hard drive.
Quit Storyline and relaunch it.
If that doesn’t help, try to repair Storyline:
Another option: Revert to an earlier version of Storyline. You can access other versions via the Articulate 360 app.
Both RonPrice and JudyNollet have great answers and check points. I have seen some issues with the latest update. I have had to go back a version or 2 in the past when i know it worked before the updates.
Hi JohnDiFrancesca,
Sorry to hear that you're experiencing these issues with Storyline!
RonPrice and JudyNollet had great suggestions, and I see you've already connected with my teammate, Gian, in a case. We'll continue the troubleshooting there!
I have seen home tab go missing today. going to story view and back fixes it
Hi PhilMayor,
I'm glad to hear that navigating to Story view and back fixes the issue. If it happens again, please let us know!
