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AndyJones-46599's avatar
AndyJones-46599
Community Member
9 years ago

Storyline 360 on a high DPI monitor

Hello lovely people!  

I've run into an interesting problem with Storyline 360 (that I am currently trying out).  On a Windows 10 laptop with Custom Scaling set to 150% Storyline 2 looks just fine, looks crisp and clean and lovely.

But with Storyline 360 on the same laptop, with the same settings, it is blurry.  This is only fixed by dropping the Windows custom scaling down to 100% for Storyline 360 (and leaving it for the rest of the apps on the laptop).  

Of course, this means that Storyline 360 is now very small on the screen.  It is crisp and clean but very small and almost unusable.  

I have looked around for some threads and found that you only recommend that Storyline runs at 96dpi (which is what custom scaling deals with) but what I don't understand is how can Storyline 2 look perfect but Storyline 360 (with the same code base) doesn't cope with custom scaling in the same way.

Please help

storyline 360

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  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    9 years ago

    Hi Andy,

    Just coming back to this as I wanted to share the update from Angelo here in case anyone else was looking at this forum discussion:

    I've tried the same settings that you have on your Laptop and Storyline 360 appears to be a bit blurry at 150%. 

    http://drops.articulate.com/hPPL 

    I played around with the DPI and Resolution settings and found that Storyline 360 does look better with high DPI settings. Please see screenshot below with the display settings indicated: 

    http://drops.articulate.com/Z6ND 

    Storyline 360 is normal in size on high DPI displays - it doesn't have the tiny issue that Storyline 2 did. The UI is a little blurry, and the intermediate fix we have in place now is to balance the resolution with the DPI setting of the display (eg. high DPI = high resolution). 

    Please try the settings I have on the 2nd screenshot and let me know if the UI or display now is much better or if it's still blurry/fuzzy. 

    Feel free to let Angelo or I know how things are behaving with that additional information.

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    9 years ago

    Thanks Andy! I see your working with Angelo and I sent him a note about our forum discussion too so we'll take a look! 

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    9 years ago

    Hi Andy, 

    Thanks for reaching out here! We've seen and heard from users the exact reverse - that the Storyline 360 set up is looking crisper and easier to see on a high definition monitor over Storyline 2, and we did implement some changes within Storyline 360 based on a lot of feedback we heard in Storyline 2.

    I'd like to get some screenshots from you so that we could look at what you're seeing and any settings you're using on our own systems. Would you be able to share them here with us in the ELH discussion or send along to our team here?