Forum Discussion
Storyline 360 preview and publish freezes on load screen
Hello,
I was doing some research and wanted to inform you all that I am dealing with the same issue.
Once I load the training in preview or even publish it out it freezes on the third slide and just loads with no forward progression.
I’m not sure what to do as I have updated Storyline, imported to a new course and currently working on rebooting storyline now.
Please advise.
I have attached the file so that you could search for errors, Maybe I missed something during development.
Thank you,
Terrance
Hello Terrance!
Thank you for providing your project! I'm noticing the same loading icon appearing when viewing the third slide. It looks like there are additional triggers on the Master Slide that are unassigned, which is causing the loading icon to appear. I disabled the triggers, and the course seems to be working as expected. I've recorded a short 3-minute tutorial of my testing in case you want to see how I adjusted your course.
I've also attached the updated .story file to this reply. Please let me know if you have additional questions!
Thank you Lauren!
Yes I was able to find the same soultion ironicly. At first I didnt think the triggers on the master were bothering anyhting. I noticed it when I changed the theme and it all seemed to function correclty. I then went back and deleted the unused triggeres and success.
I am so relieved. Thank you for taking the time to review my project. I truly do appriciate the assistance!