All of the sudden when I try to publish a Word doc of my SL course, I receive a "convert file" pop up and it makes me select an option (see attachment). It was working fine this morning and then this started happening. Anyone know what's going on?
Hello Robyn!
I'm happy to help! I just tested this on my end, and I don't see that error message appear when publishing to Word.
Which version of Word are you using? Also, have you tried publishing another project to Word?
Lastly, have you tried a simple repair of Storyline 360?
We'll make sure you can publish to Word as soon as possible!
Any project I try publishing to Word gives me the prompt to choose how to convert the file. I've done multiple shutdowns.
I'll try a repair of SL and see how that goes.
Thank you!
Please let me know if repairing Storyline 360 did the trick!
Hi Lauren,
I did a repair of SL and it didn't work. I still receive that convert file message.
Hi Robyn,
I appreciate you giving the repair a try. Since that didn't work, I've opened a case on your behalf with a support engineer to take a closer look and see why Storyline isn't publishing to Word as expected!
Be on the lookout for a reply soon!
