I created a course containing a test with multiple choice questions utilizing radio buttons (example attached). I noticed while testing accessibility (with JAWS 16.0 and IE11) that when you tab to a radio button, it will say "radio button not checked, to change the selection press up or down arrow" however, pressing the up or down arrow doesn't do anything. Is there something I'm doing wrong when creating the test or is this an issue with Storyline 360 and radio button accessibility? No where in the documentation did I find any mention of radio buttons not being accessible, so I'm assuming its the former.

Hi Birgit, I'm really sorry that you're running into this bug, too. You're right that JAWS reads the options in reverse order. You can change the order by expanding the multiple choice question in the timeline, then reversing the order of the answer choices by clicking and dragging. This will not affect how the answer choices appear on the slide, but it will correct the issue of JAWS reading the options in reverse order. I'll keep you posted on this bug's progress!

Hello Nick, Yes, this is still open with our team and part of a bigger accessibility project being worked on. This conversation is attached so that we can pop in and share updates as we have them.

Hello Kara, Sorry to hear that you're running into a couple of issues with your course and JAWS. In Update 10 of Storyline 360, we included: Fixed: JAWS screen readers would read selected answer choices as "not checked" in HTML5 output. You can check out the full details here. As for the up/down arrow issue, this is one we are looking into. I'll add this thread to the report as we track user impact and so that we can update you when we can.

Yes, we got the same issue when doing 508 test with JAWS. We have Storyline 3 publish output, using JAWS 16.0.4474, IE 11/Google Chrome 64. A radio button could be checked using Space-bar but screen reader asked to using Up or Down. The Up or Down button won't do anything. Sincerely, Wenqing

Thanks for popping in to share Wenqing. I see that we have this listed for SL3 as well. I'll add this thread to the report so that we can update you when we can.

Storyline 360: radio buttons accessibility with JAWS

41 Replies

AlyssaGomez
Staff
8 years ago
Hi Joakim! Have you tried adjusting the tab order on that slide? Let me know if you'd like some help with that!
JoakimAndersen
Community Member
8 years ago
HI Alyssa,
As far as I can see, the radio buttons are just part of the "multiple choice" interaction in the tab order, and I can't see any way to change the order at which the individual choices are read, only when the interaction itself comes up in the order.
AlyssaGomez
Staff
8 years ago
Thanks, Joakim. Everything looks correct in that screenshot.

What screen reader are you using, and what web browser are you testing in?

Also, would you mind sharing a copy of your file with me so I can test it, as well?
JoakimAndersen
Community Member
8 years ago
We're testing with JAWS 2018, and using the latest Chrome browser.
Knowledge_Check_Test.story964 KB
AlyssaGomez
Staff
8 years ago
Hi Joakim,

Thanks so much for sharing your file with me. This appears to be a bug in Storyline 360, and I really appreciate you bringing it to our attention. JAWS should not be announcing "# of #" at all--I'll get this reported to my team so we can begin looking at next steps.

I'll keep you posted on this bug's progress!
BirgitMuehlenha
Community Member
8 years ago
I am having the same issue in which JAWS (2018.1803.24 ILM) is reading the # of # for the radio buttons on multiple choice questions. In addition to reading the "2 of 5" etc., the choices are being listed in reverse order -- i.e. the first radio button is being considered "5 of 5" and the second radio button "4 of 5" etc. Is there a way to change the order?
AlyssaGomez
Staff
8 years ago
Hi Birgit,

I'm really sorry that you're running into this bug, too. You're right that JAWS reads the options in reverse order.

You can change the order by expanding the multiple choice question in the timeline, then reversing the order of the answer choices by clicking and dragging. This will not affect how the answer choices appear on the slide, but it will correct the issue of JAWS reading the options in reverse order.

I'll keep you posted on this bug's progress!
- JackieJohnson-9
  Community Member
  7 years ago
  Any updates on this issue?
BirgitMuehlenha
Community Member
8 years ago
Thank you so much for this work-around, Alyssa!!
Crystal-Horn
Staff
8 years ago
Hey everybody. I'm excited to let you know that we just released update 16 for Storyline 360! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where the alt text on an object's other states wasn't read by JAWS.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
BirgitMuehlenha
Community Member
8 years ago
This is great! Thanks for the update!