Forum Discussion
storyline 360 Review Quiz displays incorrect on correct answers
Very similar to 2-4 year old questions I am getting only the incorrect banner on Review Quiz slides in Storyline 360. I need to fix this for a client. Got any advice?
Hello Garima,
I'm sorry to hear you've also run into this issue—great call opening a case for us to investigate!
I see my teammate, Lianne, followed up with a next step. Let us know if you received that email, and if so, let Lianne know if those suggestions helped or not!
Hi Becca, is it possible to add the suggestions from Lianne to this thread? I'm running into similar issues as described by other users in this thread. My slides are set to "Automatically decide" when revisiting. We are receiving reports from our users (including screenshots) where the same provided answer is marked as correct/incorrect in different tries.
Because of these reports, we completely rebuilt our exams, but we are still getting similar feedback from our users. Rebuilding/testing is taking a lot of our time, and we are not getting better results.
I don't mind creating a ticket (so let me know if that's the only option to get this information), but I think it would be helpful to have the suggestions from the Articulate Team added to this thread, so other Articulate users can use these suggestions to troubleshoot.
Hello Mischka!
Absolutely, I'm happy to share Lianne's suggestions.
- If this issue only occurs in Review 360, we recommend previewing the course with the drag and drop slide in Storyline.
- If the incorrect feedback layer appears after answering the question correctly, then we recommend recreating the slide to see if it resolves the issue.
- If the issue doesn't happen in Preview, then there might be something wrong with the learner's browser. They'll need to follow the steps in this article to clear their browser cache.
- Learners will also want to make sure they're using the most up-to-date version of their browser.
If you're still running into this issue, Mischka, I'd recommend working with our Support Engineers in a support case.
