Forum Discussion

AlexanderClark's avatar
AlexanderClark
Community Member
9 years ago

Storyline 360 Running Very Slowly

Hello everybody, Seemingly any function in Storyline 360 is working at a snail's pace. Earlier today it was working fine, but in the last 30 minutes it's become nearly unusable. I've tried restart...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
7 years ago

Hi Matthew and Walter,

I'm really sorry to hear you're having such trouble with Storyline, and I can see how frustrating that would be. As Leslie mentioned, there are a few troubleshooting steps we'd want to have you go through first, and if you're still seeing this slowness our Support Team is working one on one with folks to dig deeper into what's causing the slowdown. 

It's really helpful if you're able to share that level of detail with us, as we're actively working on some performance improvements and testing it against real courses is the best way to verify our fixes. 

  • MatthewSakey-70's avatar
    MatthewSakey-70
    Community Member
    7 years ago

    Hi Ashley,

    Thank you for your response!

    I admit I’m finding a lot of elements of Storyline very frustrating. It has so much potential, but interface elements and glaring capability absences are really getting to me (you literally cannot set triggers based on IF X = Y THEN Z; or if you can it takes a hundred steps instead of one).

    That said I love that there’s a friendly community helping out with questions, and a friendly, responsive support staff like you… though I’m sad that often the community and support staff spend time inventing and sharing roundabout hacks to accomplish things that should be built into the program. We are talking about an app that costs a thousand dollars a year; I get the entirety of Adobe’s creative suite for less.

    Anyway, the slow performance I experience in Storyline is fairly predictable and seems to get worse the longer the app is in use without a wholesale restart – though sometimes rebooting the PC makes no difference. I’m not working with large or complicated .story files, just pretty linear stuff weighing in at <200MB.

    I’d be delighted to work with the support team and share files wherever necessary. I could also put together a screen recording or something that shows the experience on my end, though be warned it would probably be narrated by a sarcastic and increasingly frustrated user.

    Thanks again! Looking forward to more improvements.

    Matt

  • WalterBosello's avatar
    WalterBosello
    Community Member
    7 years ago

    Thanks Ashley
    I'm confident you'll fix this issue ASAP.

    I'm working on an Intel i7-4790 CPU @ 3.60Ghz with 16GB RAM, With an Nvidia GeForce GTX 1060 6GB, 64bit OS Windows 10.

    thanks!