Hello everybody, Seemingly any function in Storyline 360 is working at a snail's pace. Earlier today it was working fine, but in the last 30 minutes it's become nearly unusable. I've tried restarting the program, restarting the computer, and closing all other programs - no luck. In addition, I installed the latest version of the software last week. Any idea how to fix? Thanks!

Hi Jen, Sounds like you believe large image files are the culprit of some slower behavior that you are experiencing? Curious if the issue happens in any course you are working on or just this particular one? If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed. If it's happening in any/all files, you should certainly conduct a repair of your software. We are tracking some specific examples for replication, so you are certainly welcome to share your .story file with our support team here and we'll be sure to take a look.

Just ran into this same issue when building a critical project this weekend. Storyline 360 was running smoothly and I was building out a drag and drop interaction that involved importing 9 image files. I was in the process of using the built-in contrast adjustment filter when BAM...the tool throttled waaaaay back and took about 3-5 seconds to execute further mouse clicks. Deleting the whole slide fixed the problem, so I knew it was likely the images. Decided to apply the contrast filters, screenshot/saved the results I liked, deleted the images, and then imported the screenshots. This approach worked beautifully, and I am back up and running again. In my case, the application of the image contrast adjustment is what slowed down the application. Hopefully this info helps someone else down the road.

I can second what Kevin just noted in his response about the source being images with color adjustment applied. When I had an image with a color adjustment, the performance was incredibly slow. My workaround will be to remove color adjustments, work to build/edit slides, and then apply it again (I'm using a color adjustment on several different images). Making the image with the color adjustment invisible doesn't seem to help at all. Not the best workaround since the color adjustment is part of the key visual, but at least it keeps me moving. I'd love to hear if others have a better suggested workaround. EDIT: I was wrong about my original statement. If I turn off visibility of the image that has the color adjustment applied, the performance is normal. So, I've been toggling visibility off and on while I build/edit slide elements and that seems to work fine.

Hi again. I think Kevin is on the right track here. I've recently had multiple nevative experiences due to images. Specifically there was an image in the slide master and anytime I worked with suck slide master things would get sluggish. Same goes for images on the slide. I think the higher rez. the Image is, the worse the consequences are. Layers are an issue too but if there is no bg image in the main slide, then the situation gets overall better.So my simple advice is: put a placeholder until your slide is done and then replace it with your image.

Hey Alexander, Sorry this is slowing you down! Let's see if we can get you back up and running again. Is it possible that you’re working from somewhere other than your local C: drive? Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here. If you're already working locally and things are still running slow, try these steps to fix erratic behavior in Storyline 360. And if that doesn't do the trick, reach our to our Support Engineers here, and they'll work with you one on one to troubleshoot further. They're available 24/7 to assist!

Storyline 360 Running Very Slowly | Articulate

30 Replies

JustinCollinge
Community Member
5 years ago
Hi Leslie - I'm having the same issues with mouse clicks taking 3-5 seconds to register & moving objects even longer. This is happening on my 'home' slide, which is complex in terms of moving parts & triggers but not on simpler slides in the same project. I've done all the checks you suggest & my CPU, GPU & RAM aren't being particularly challenged.

Storyline 360, Windows 10 latest build, i7

It's making the project unworkable. I'll send my project file to the link above. Any advice really appreciated.

Justin
- KatieRiggio
  Staff
  5 years ago
  Hi Justin!
  
  I appreciate you sharing those details as well as your file for our support team to test. I see that Angelo is reviewing it as we speak.
  
  You're in great hands, and I'll follow along to see where the culprit lies!
WalterBosello
Community Member
5 years ago
Hi again. I think Kevin is on the right track here. I've recently had multiple nevative experiences due to images. Specifically there was an image in the slide master and anytime I worked with suck slide master things would get sluggish. Same goes for images on the slide. I think the higher rez. the Image is, the worse the consequences are. Layers are an issue too but if there is no bg image in the main slide, then the situation gets overall better.
So my simple advice is: put a placeholder until your slide is done and then replace it with your image.
MagdyShiha-4a14
Community Member
4 years ago
I am having the same issue, today I spend hours just to move elements on the slide. I just finished a course it was good. This new one is very slow. I restart the Laptop many times. so frustrated
KellyAuner
Staff
4 years ago
Hi Magdy,

Welcome to the E-Learning Heroes community!

I'm sorry to hear that you are experiencing this issue of Storyline running so slowly. This shouldn't be happening, and I understand how frustrating this can be. I'm happy to help you troubleshoot, and would like to ask a few clarifying questions:

Are you working from your local drive? Working from a network drive can sometimes lead to a few different problems.

You mentioned you just finished a different course. Is this problem happening with a specific file? One thing you can try is to import your file into a new one.

If Storyline is still running slowly, you can try these steps to fix unexpected or erratic behavior. If you need additional assistance with this, please let us know here, or privately in a support case.

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Storyline 360 Running Very Slowly

30 Replies

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