Forum Discussion
Storyline 360 Spinning cursor when attempting to resume course where left off
Hi,
I searched the forum but couldn't find a resolution to this specific issue.
A user who accessed one of our courses on our LMS (Pinpoint Global) needed to exit the course before it was comple...
Hi Garfield I am also experiencing this issue and it is also happening to courses uploaded to SCORM Cloud. I have raised a support ticket. On further investigation which I have done I the issue seems to be with the players. The fault appears when you use the classic player, the same course published with the modern player works as intended. Our issue is that all our existing course are published with the classic player and would involve some effort to republish them all with the modern player. In the meantime we discovered as a work around to use the keyboard - TAB key then enter key. This will highlight the 'Yes' button and pressing enter will select it. Pressing Tab twice selects the 'No' button. Again the issue is to inform all users who experience this issue with the work around...
Here is the thread where I have also posted: https://community.articulate.com/discussions/articulate-storyline/resume-not-working-on-google-chrome-browser
Hi Gerry.
Thanks for this information! Very helpful!
We too have a large archive of courses built with the classic player, and will also be a large undertaking for us to go back and republish in the new player. I guess that's why SL beats you over the head with prompts asking you if you want to use the new modern player before you publish a course :-). Going forward we will use the new player, just to avoid this issue.
