Forum Discussion
Storyline 360 to 3 compatibilty.
I shared the file through Dropbox. They downloaded it to open it. I tried 2 different files, both with the same result.
Hi AmySchuster​!
Thanks for following up and sharing your file!
I was able to replicate the same error you reported, indicating the presence of Background Audio within the project.
However, no Background Audio files can be found when checking the Media Library. Behavior such as this may occur when Background Audio was originally included in a project, then later removed. Although I understand you mentioned never including Background Audio in this file. Interesting!
I would like our support engineers to have a closer look at this issue, so I've opened a support case on your behalf. You're in excellent hands troubleshooting with them, and they should be connecting with you via e-mail, shortly!
We can continue the conversation through your case to keep all information in one spot.