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MelodyL's avatar
MelodyL
Community Member
9 days ago

Storyline 360 UI Still Pixelated on High-DPI Display – Any Updates?

Hi everyone,

I’m running Storyline 360 on a high-resolution laptop (Windows, recommended DPI is 200%), and I’m struggling with the pixelated, blurry UI issue. The text and icons appear soft or fuzzy, which makes it difficult to read and work comfortably.

I’ve already tried some of the common fixes:

  • Manually changing my display scaling to 100% (everything becomes sharp, but way too small to use).
  • Enabling the “Override high DPI scaling behavior” option in the app properties.

Unfortunately, both make the interface unreadably tiny. I came across one thread 6 years ago, and another thread 9 years ago and I’m wondering:
👉 Is anyone still dealing with this issue in 2025?
👉 Has Articulate made any updates to improve high-DPI support?

Would love to hear if anyone has found a better workaround or solution. Thanks in advance!

storyline 360

2 Replies

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  • DiarmaidCollins's avatar
    DiarmaidCollins
    Community Member
    8 days ago

    It looks pretty crisp to me when I view your image on my 4K screen. I do admit it does look a bit pixellated when I swap to my Dell 4K external monitor, but it's not at all soft or blurry.

    I use Parallels and even update I have to recalibrate the Display Settings on my Window 11 virtual machine. For me, the perfect setting is 3278 x 2097 (Recommended) at a scale of 100%.

    UI's are generally designed for 100% use.

    Find a Display Resolution in your settings that works at 100% and gives you enough screen real estate to function, without straining your eyes.

    ...

    Oh, I just saw that you are using a HD laptop (not 4K) so  I think my advice to you is completely irrelevant. Apologies. The reason I upgraded to 4K screens was that the interface of Storyline takes up so much screen real estate that the 'stage' area would be tiny, especially if I wanted to view numerous items in the timeline.

    Ignore the (Recommended) setting that Windows tells you. See if 150% or 125% suits you better. 

    Invest in a high resolution external monitor. I have found that the Espresso 17" 4K screen is incredible. Pricey, but worth it if you work on the move.

    Or...

    think about getting glasses. I'm not being funny. There comes a time in everyone's life - and I refuse to operate at 200%. :)

     

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    8 days ago

    Hi MelodyL​!

    Glad to see the community has been sharing their insight with you!

    I noticed you've also opened a support case, being handled by my teammate, Mark. It looks like he just replied to your e-mail, sharing additional feedback on Storyline's compatibility with high resolution monitors.

    I also wanted to highlight that we are tracking a feature request to enhance Storyline's support of high resolution displays. I've included your voice in that request!

    We'll be sure to notify you if this feature makes it to our product roadmap.

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