Forum Discussion
Storyline 360 update failed due to virus
Hi -
tried to install today's update and my Bitdefender antivirus rejected it and gave this message:
The file C:\Windows\Temp\{75818374-D766-4574-B6F2-C8EF7AC32B36}\.cr\vc_redist.x64.exe is infected with Gen:Variant.Mikey.132424. The threat has been successfully blocked, your device is safe
Seems like there is something wrong with the update. Can you look into please.
Hi Steve!
Sorry for the trouble! Can you send a screenshot of the error message to support@articulate.com? I'm not familiar with this error and would like our Support Engineers to investigate.
I tried the update again in order to get a screenshot but didn't get the error. So hopefully it's okay. Thanks for looking into.
