Forum Discussion
Storyline 360 won't restore when minimized
I've found that when I minimize Storyline 360, I often can't restore it again. I'm using a copy on my work computer, and I also have a license at home, and they both exhibit the same issue.
Thank ...
Hi everyone,
I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.
One of the bugs we've fixed is:
- Storyline 360 could freeze when minimized.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Seth!
Sorry, this issue is affecting your workflow! Are you using Storyline 3 or Storyline 360?
Unfortunately, we aren't able to recreate this issue on our end. It seems to happen inconsistently. Are you noticing this with all of your projects or just the project you're currently working on?
Jonathan shared a workaround for Storyline 3, which should also work for Storyline 360. I appreciate your help troubleshooting this issue!
Would it help if I made a video of the problem and shared it?
If so what’s a good email address to send it to?
Thanks
Seth
Hi Seth!
Yes, that would be helpful! You can send it to support@articulate.com.
We'll let you know as soon as we receive it. Thank you!
Here is the video. I'll also post it on the thread as I've read quite a
few people are experiencing the same thing. Pardon the black square, I
forgot to turn off my webcam when I captured it.
storyline problem.mp4
<https://drive.google.com/file/d/16qsW-hTiBP4EThRxMoZfopLMb5sGjaYi/view?usp=drive
