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SusanRobbins613's avatar
SusanRobbins613
Community Member
2 days ago

Storyline AI text-to-speech audio repeating issue

Hello -  The audio for two of my 11 slides repeats. Both slides are pretty basic - just text and images animating on and off the screen in sync with the audio. It's just the audio that repeats - th...
storyline 360
SusanRobbins613's avatar
SusanRobbins613
Community Member
2 days ago

Thank you for responding. Yes, I am working in my local hard drive where Program files are housed.

EricSantos's avatar
EricSantos
Staff
15 hours ago

Hi SusanRobbins613​,

Thanks for the detailed description, that’s really helpful. Appreciate RonPrice​ and ThierryEMMANUEL​ chiming in here with suggestions.

Repeated AI text-to-speech audio isn’t expected behavior, especially if there are no visible triggers and the animations aren’t restarting. Since this is only happening in Preview and Review, a good next step is to try deleting and regenerating the AI audio on one of the affected slides, or duplicating the slide and testing the copy. It’s also worth checking whether those slides are using a different slide master.

If the audio still repeats after that, we’d recommend opening a support case and sharing the file so the team can take a closer look at what’s happening behind the scenes. We’ll be happy to dig into it with you!