Forum Discussion

prabat-8bdf03d3's avatar
prabat-8bdf03d3
Community Member
9 days ago

Storyline audio not playing properly on random slides

Hi,
We have developed a Level 3 course with a duration of 30 minutes. After publishing the course, I reviewed it using the review link.

However, after approximately 40% course completion, I am facing an audio synchronization issue. The content and audio are not playing properly.

I verified the source file, and the synchronization is correct. It is also working fine in the preview mode. The issue occurs only in the review link.

I have used March 17- 2026 version and the latest April 28 - 2026 version, I started facing this audio synchronization issue in both versions.

4 Replies

  • Hi prabat-8bdf03d3,

    I understand what you’re experiencing here, and how frustrating it can be when preview and Review 360 behave differently.

    Thanks for sharing those details. I also see that you already have a support case in progress with our team. You’re in good hands there, and they’ll be best positioned to take a closer look at your file and environment to understand what’s causing the audio sync issue.

    We’ll continue the investigation with you through your case so everything stays in one place.

  • Igitur77's avatar
    Igitur77
    Community Member

    Hi,

    I'm having the same issue with Review 360.

    For a few reviewers, the voiceover does not play on some slides.

    For others with the same Review link, it does play. We have checked and it is not a connection issue.

    • prabat-8bdf03d3's avatar
      prabat-8bdf03d3
      Community Member

      Have you got any solution to rectify the issue? if yes, Please let me know.

       

      • Igitur77's avatar
        Igitur77
        Community Member

        Not yet, I'll let you know once I get one.