Forum Discussion
Storyline audio recording not Playing in Rise
I created a storyline course and published it to Review. When I created the Storyline course I recorded audio in it. The audio will play in Review but when I add the Storyline into my Rise course through a Storyline block the audio does not play. What can I do the remedy this?
Hi Martin! I have a couple of questions to see if we can rule some ideas out:
- Is this happening in more than one browser?
- Can you reproduce this issue if you delete and add the Storyline block back into your Rise 360 lesson?
- Is the behavior the same using the Rise 360 Share link?
You can reply in this discussion or even open a case with us to work one on one by clicking here. Thanks!
- PetraDeLuca-49dCommunity Member
I'm having this same issue. My LMS said that the issue is within Rise, not the LMS, so I opened a ticket (Case #03103809), but was told it was my LMS. I am a bit frustrated with this, as I have multiple modules that have audio tracks that worked fine on the LMS for the past number of months, and suddenly won't play.
- FrancisNevins-6Community Member
I am having same issue. When storyline blocks are added to Rise 360, the audio initially plays, however, if I visit a previous lesson, then resume the course there is no audio. I currently have a ticket open. The course is not in our LMS yet. It is in Review. Anyone have a remedy for this? I do not want to have to hide the navigation menu to force the learner to take the course linearly. I have tried every possible setting change with no resolution. I have tried in multiple browsers. I have cleared cache, I have published, and republished. I created a 2nd "TEST" course with my storylines, still with the same issue.
Hi Francis,
Thanks so much for reaching out!
I see that my colleague Johnrey is working with you within your case. You're in great hands!
We'll continue the conversation over in your case.
Have a great start to your week!
- JeniferNewbouldCommunity Member
I am having the same issue, even when trying to preview the course. The audio works fine in the Storyline preview, but when added to my Rise course, the audio does not play. The only way it plays is if I click on another tab in the browser, then click back on the lesson tab.
Hi Jenifer!
Thanks for reaching out. Sorry to hear you're having trouble with the audio not playing once in your Rise course.
- What browser are you currently using? Do you notice a difference if you switch to another browser?
- Are you able to replicate this issue if you delete and add the Storyline block back into your Rise 360 lesson? Feel free to share a screen recording with us.
We'd be happy to take a closer look at your setup in this thread or privately in a support case.
Looking forward to hearing from you!
- JeniferNewbouldCommunity Member
I have tried Chrome and Edge with the same issue. I deleted the Storyline block out several times and added it back in again but still no audio unfortunately. I will open a support case. Thank you.
Hi Jenifer,
Thanks for opening the support case. My colleague Robert will be reaching out momentarily via email to help troubleshoot the problem.
- PaulaNeumanCommunity Member
I am having this issue as well and I don't see a solution in this discussion. Was this ever resolved?
Hi PaulaNeuman! I'm happy to help! Are you finding this happens in Rise 360, or is this happening when the course is uploaded to an LMS? It is difficult to troubleshoot this type of issue without seeing the file. Is it possible that you could send your project files to our team? You can do that by submitting a support case and attaching the .story file, and we'll test it in a Rise 360 course!