Forum Discussion

RamyaSriniva499

Community Member

2 years ago

Solved

Storyline blocks - massive vertical spacing and scrolling issues within Rise on mobile devices

rise 360

KellyAuner
2 years ago
Hi, everyone!

I have some great news to share!✨

We have released a new update for Storyline 360 (Build 3.78.30680.0). An enhancement that's included in this update:

Storyline blocks in Rise 360 courses now display full-screen on mobile devices when player controls are turned off.

To take full advantage of this feature, please update Storyline 360 to the latest version.

If you have any questions, please let us know and we'll be happy to help! You can reach out here or privately in a support case.

DarrellHughes

Community Member

2 years ago

I would also like to flag this as a serious issue for both the end user and content creators alike as it affects all previously created content too. This seems to be a recent bug that has crept in, it was not affecting content until recently. As described in Ramya’s post above, when a Storyline block is opened in a Rise object on mobile devices, the screen appears to go blank leaving the user in limbo with no instruction or indication as to where they are or what is happening. Effectively is looks like a crash, any controls and/ or content are visually absent and requires excessive scrolling to re-orientate ones position, which the user is not aware of. This is a serious issue as it renders Storyline block useless and compromises the quality of the Rise content on mobile devices. I’m sure we are not the only ones experiencing this, can we have this issue investigated as a matter of urgency please?

Thanking you in advance.

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On selecting the Storyline block in Rise 360 on mobile devices, the screen appears blank, this is confusing for the learner as it looks like no content is present. It requires scrolling several hundred pixels up or down to view the Storyline content within the block. The close button, while invisible initially, is positioned at the very top above the content and the scroll bar with volume and cc features are placed all the way to the bottom of the screen within the block. Attaching image 'screenshot_menu_on.png'. I noticed that the size of the blocks is actually the height of the session, so longer the session, longer the storyline block size.

I have the 'menu and controls' turned on while publishing my storyline, because if I turn it off, the close button 'x' is overlaying the text/image/content above the block. Attaching image 'screenshot_menu_off.jpg'.

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Hi, everyone!

I have some great news to share!✨

We have released a new update for Storyline 360 (Build 3.78.30680.0). An enhancement that's included in this update:

Storyline blocks in Rise 360 courses now display full-screen on mobile devices when player controls are turned off.

To take full advantage of this feature, please update Storyline 360 to the latest version.

If you have any questions, please let us know and we'll be happy to help! You can reach out here or privately in a support case.

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Hi, everyone!

I have some great news to share!✨

We have released a new update for Storyline 360 (Build 3.78.30680.0). An enhancement that's included in this update:

Storyline blocks in Rise 360 courses now display full-screen on mobile devices when player controls are turned off.

To take full advantage of this feature, please update Storyline 360 to the latest version.

If you have any questions, please let us know and we'll be happy to help! You can reach out here or privately in a support case.

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