OliverSchroth-4
2 years agoCommunity Member
Storyline: can't import translated doc file
I just received the English translations for a German Storyline 360 project from our service provider. For technical reasons, the service provider works most reliably with the older doc format. This has also worked without problems for well over 100 projects over the last three years until today.
When importing the doc file this time, however, all text fields are just replaced by empty text. There is no error message.
I already checked if the translator might have edited the indexes. This does not seem to be the case.
Particularly strange: even when trying to re-import the original doc export file, exactly the same thing happens.
I am grateful for any solution.
Thanks in advance
Oliver