Forum Discussion
Storyline: can't import translated doc file
I just received the English translations for a German Storyline 360 project from our service provider. For technical reasons, the service provider works most reliably with the older doc format. This...
Well, I found a solution to my problem, which is actually so obvious:
I exported the doc file again and then copied the English texts into it. The reimport worked this time.
It would be helpful for the future to know what was wrong with the translated doc file, and especially why the import of the original export file caused the same error, but so be it.
Regards
Oliver
Hello Oliver,
Thanks for sharing what fixed the issue for you. If you ever run into this issue again, feel free to open a case with our support team here so we can take a look at your translation file and correct the behavior.
Let us know if you need anything else!
