Forum Discussion
Storyline course randomly getting "stuck"
Hi there, sorry but I’m going to add to the crowd experiencing this issue. Over the last few weeks, users here have been reporting random unresponsive screens for our software simulation e-learning courses. These courses have been live without issues for over a year.
Our users mostly use the latest version of Chrome for the web based e-learning but some have resorted to MS Edge following the above issue. However, the problem occurs in either browser!
It is annoyingly random - affecting remote users and those on site, Chrome and MS Edge users. All users, however, are on Windows 10.
I was able to fully complete a particular course with no issues two days ago but, today, using the same PC and browser, the course refused to progress beyond the initial slide. I refreshed the Chrome browser and restarted the course and made progress until the course refused to budge beyond the slide that followed my initial problem slide!
I recorded the frustrating impact of this issue in the attached video. The course registers my correct and incorrect mouse actions but refuses to progress to the next slide.
I’ll be happy to share my storyline project files because this problem is driving me and busy clinical users to distraction!
A solution would be greatly appreciated!
Hello Christiana!
No need for apologies; we appreciate you reaching out and sharing your experience! I see you've connected with my teammate, Gerald, in a support case, and he's emailed an update. Feel free to reply if needed, and I'll follow along in your case to add any pertaining info here!