Storyline course randomly getting "stuck"

Hello,

in response to a few of the previous questions... everyone was just recently converted to Windows 7 and IE 8. Everyone is using the same browser. We had a server test done with the course. We were told that we had the capacity for over 500 users to complete the course at the same time with no issues. We're well under that.

We had this issue when some of our users were not current on Flash (even though they technically met the minimum standards according to the tech specs). Have you checked that?

Here's a forum thread with what we were experiencing and the solution.

http://community.articulate.com/forums/t/36081.aspx

Hi Rebekah,

Thanks for sharing that link here and the solution that worked for you. 

No problem. Also, we sent this link to our users who were having trouble, so they could tell us what version of Flash they have:

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Thanks for sharing Rebekah. I also like to use supportdetails.com as you'll be able to gather their Flash version, browser, Javascript enabled, etc. 

Thanks Rebekah, I haven't checked the Flash version. I'll look into it.

Here's my flash verion... 11.2.202.228. The users should have the same version. It's not the latest, but shouldn't be too out of date. Does anyone know if this could be my issue?

Sarah,

In your original post you stated that you weren't able to re-create the issue, so if it IS a Flash issue, anyone with at least your version shouldn't be experiencing difficulty. The only way to really know for sure is to have one of your learners who is getting stuck check his or her version of Flash. If it's the same as yours, than Flash probably isn't the problem.

Hi Sarah,

I'd agree, you'd want to find out the set up of the users who were experiencing the problem with the course. I know originally Justin had asked for a screencast of what happened - did you have any luck getting that? 

I didn't have any luck getting the screencast. I sent the link provided to a few people who were having problems but they couldn't get it to work. I have screenshots. A new problem that has been reported to me is that the player seems to lag behind the screens or something. For example, I was just sent a screenshot where on a question slide the Prev. and Next buttons were there, but wouldn't work. They should see the Submit button but it wasn't there.