Storyline Crashes When I Try to Publish to Review 360

Robin,

Here are a few things to try but I suspect someone from Articulate will see this post and respond to assist. In the meantime, you might try a few of these steps just in case.

https://articulate.com/support/article/Articulate-Storyline-360-Publishing-Freezes-or-Hangs

https://articulate.com/support/article/How-to-Repair-Articulate-Storyline-360

https://articulate.com/support/contact/case

Richard

Hello Robin!

We did have a brief outage this morning where courses weren't publishing properly to Review 360. This might've been what you were running into.

The outage is resolved and I haven't heard of any other issues that would prevent you from publishing your course to Review 360.

If you are still experiencing this issue, I'd encourage you to submit a support case so our team of Support Engineers can work with you directly. Their team is available 24/7 so you should receive a reply soon after a case is submitted.

I have been having this issue all week.  I get the "There was an error publishing your course to Review 360. Please check your internet connection and try again." dialog box and then crash after I click the ok button.

Hi Michael,

Thanks for reaching out!

I'm so sorry to hear you've hit this snag, but I'm happy to help troubleshoot. I'd like to start with a few clarifying questions to help me better understand the issue.

• Did the error message start appearing only this past week or has it been a consistent issue?
• Is this happening with one specific course or multiple courses?
• Have you reviewed the possible solutions in this article?

If the issue persists, I'd like to connect you with one of our talented Support Engineers in a case to figure out what's going on!

Is there a resolution to this ? My course upload is frozen at the very end stage and never progresses thereafter. 

What are some steps, that would help this issue. 

Have tried, reboot, saving the file to local drive and publish thereafter. . Nothing is helping. Any ideas please. 

Thanks Steven.   The team did reach out and yes tried the suggested steps. There was some progress, which was good.

However, what fixed the issue : Disconnecting from the VPN. It works perfectly fine, when not connected via VPN. 

Hope that helps. 

I find that Storyline hangs frequently while publishing to Review 360. It is not a problem with the .story file, because generally after force-quitting Storyline and rebooting, the file publishes fine. I thought for a while it happened more when I tried to publish more than one course at once to Review 360, but it happens just as often when only doing one file.