Forum Discussion
Storyline crashing when I publish
Hello Since yesterday, every time I try to publish a storyline file, it crashes. It is not limited to a single file. I have tried multiple files and they all crash at the same point. I have alrea...
Hi Meryl, and welcome to E-Learning Heroes. 😊
I appreciate you reaching out and sharing what you are currently experiencing, and confirming that it's a specific file.
Here are some steps to narrow down to the source of the problem:
- Can you preview the entire project?
- Can you preview individual scenes (if applicable)?
- Can you preview each slide in the scene identified?
- When you identify specific slides, hide objects until you can locate the culprit.
If you'd rather work directly with our team, please share your project file privately with our support engineers to investigate what's happening with your permission. It will be deleted when troubleshooting is complete.