Forum Discussion

JanineVanDerMee's avatar
JanineVanDerMee
Community Member
5 years ago

Storyline crashing when I publish

Hello Since yesterday, every time I try to publish a storyline file, it crashes. It is not limited to a single file. I have tried multiple files and they all crash at the same point. I have alrea...
storyline 360
HanneVanHeddege's avatar
HanneVanHeddege
Community Member
4 years ago

Hello everyone,

I have this problem too, last week it was very stable, today it is really bad. I can't just publish any newly created course.

I always have to replace an old course (and hope it doesn't crash) and then get a new course on Review. I can do everything in preview, everything works normally, until he has to take the very last step. He just shuts down.

Could this be due to an update?
It's quite frustrating and time consuming...

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Hello Hanne!

    I'm sorry to hear that publishing the course is causing this much trouble! I'm happy to help. I understand the course is crashing when publishing to Review 360. Does the course crash when publishing to Web or LMS?

    There are different factors that could be causing this behavior. Can you share the .story file with us so we can test the course on our end? You can either attach it to this discussion or upload it privately in a support case.