Forum Discussion
Storyline crashing when inserting video
Storyline crashes when I try to insert a video. Video does not insert and 'something went wrong' dialogue appears. Happens on all projects and on a new project with just a single slide. Can anyone h...
Hi Matt,
Thanks for the additional details, and I'm sorry you're running into this! I see that you opened a case as well and my teammate, Amlan, provided you with steps for a repair.
That should help in cases like this where it's not particular to a single file and it seems to be happening on all files despite being a .mp4. Have you tried a different video to see if it will work?
Let us know if the repair didn't help, and we'll get you escalated with a support engineer for a closer look!