Forum Discussion
ArleenJanz
14 years agoCommunity Member
Storyline crashing when recording audio
I completed a project with audio last week that worked beautifully. Audio recording was working fine when I began this new project. Today I did a Storyline update, and now, when I record audio the ...
ChristineHendri
13 years agoFormer Staff
Good morning Joshua,
First, can you please confirm you're working with a local project file when you're inserting audio?
- Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
- You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
- Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you are working locally, can you tell me if this only seems to happen in one project? If you can, please try making a new, blank Storyline project and test the audio. Does the same thing happen?
Thanks Joshua!
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