Forum Discussion
Storyline Error Report request and unable to preview/publish my project
I am receiving a Articulate Storyline Error Report request and unable to preview/publish my project. I have tried several time to preview a Storyline project. I have names it a few times and gone ba...
Hi everyone!
I'm excited to report that we've released the fix for this bug in today's Storyline 360 update!
In Storyline 360 Update 44 (Build 3.44.23192.0), you'll see that an error report doesn't show up when publishing or previewing a project that has a hyperlink in a shape state.
Thank you to everyone who reported this issue! Now all you need to do is update Storyline 360 in your Articulate 360 desktop app!
Hi Shannon,
I'm sorry to hear that you're receiving an error message when attempting to preview or publish your project. I'm happy to help troubleshoot!
I'd like to ask you a few clarifying questions to start:
- What is the error message you are receiving?
- Is this issue happening with multiple projects or one specific file? Have you tried importing your slides into a new Storyline file?
- Have you tried to repair your software?
If the issue persists, I'd like to take a look at your project file to investigate further! You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
