Forum Discussion

SaraBostrand's avatar
SaraBostrand
Community Member
10 years ago

Storyline File Corrupt and Will Not Open

Hello, I was working in Articulate Storyline 2 when I saved my .Story file, then published it. After publishing it, I went to re-save it, and the file would no longer save. I attempted to click "S...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Patricia,

Thanks for reaching out and sharing that you are experiencing a similar issue. 

Are you working on your local drive with your software, project files, and assets? File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.

There may still be a working version of your project in your temp files. Here's how to check:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline.