Forum Discussion
Storyline File Corrupt and Will Not Open
Hello,
I was working in Articulate Storyline 2 when I saved my .Story file, then published it. After publishing it, I went to re-save it, and the file would no longer save. I attempted to click "Save As" and save it under a new name, but that also would not work.
I exited the program, knowing that I had saved my latest changes before publishing it and assuming it would be fine, but when I attempted to open the file again, I get the attached error message and my file won't open.
Do you have any suggestions for how to resolve this?
13 Replies
Hi I am having the same issue and have just lost two days of work. Storyline offered me a list of autosaves and I chose the latest one but it actually only has the original file I started with - two days ago. I've followed the steps above and found 18 temporary files. I renamed the latest one .story but when I doubleclick it storyline still won't open it - my system is still treating it as a .tmp file even though I've force changed the file extension. Please help?!
Hi Jo,
Sorry to hear about your project file. If the file that you recovered from the temporary folder didn't work, I'd recommend reaching out to our support team by opening a case here so we can see if there are still come content that can be recovered from your corrupted project files. Please note that with corrupted project files, there is no guarantee that any content will be recovered, but we will definitely do our best to recover anything.
For your reference, here's a helpful article on how you can reduce the risk of encountering corrupted data in your project file.
Thanks I've now done this.
