Forum Discussion

JeffreyPeters-a's avatar
JeffreyPeters-a
Community Member
3 years ago

Storyline fonts display incorrectly on server, some letters replaced with squares

Hello - I have seen this issue posted here in years past. But I am struggling to find a root cause or solution. When we publish a course, all of the text looks fine when we open it locally. Most of ...
storyline 360
Jürgen_Schoene_'s avatar
Jürgen_Schoene_
Community Member
3 years ago

the fonts are missing

all fonts in a storyline courses are integrated in the file "html5/data/css/output.min.css"

perhaps this file is blocked or wrong cached sometimes on your web server

  • JeffreyPeters-a's avatar
    JeffreyPeters-a
    Community Member
    3 years ago

    Thanks Jurgen. Using the developer tools on Chrome and Edge, it appears the fonts are not being blocked from loading. So there is some other conflict.

    I am wondering if it may be server cache related. I've been looking at the course on different computers - some on our base's network, and some on commercial internet - and clearing browser caches to start fresh. It seems the fonts are correct on some computers now, and even differ between browsers in a few cases. On one of mine in particular, it was showing the weird font a few hours ago on all the major browsers, and now it's not. I have no real knowledge of how servers are configured, but I would have to believe it has something to do with it.

    It's looking like there is nothing I can do on the developer side to fix the issue - it would just be nice to understand more about it so that I can explain it, but on the plus side, at least it seems to resolve itself in relatively short time. At least for the server we're using.

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