Forum Discussion

JeffreyPeters-a's avatar
JeffreyPeters-a
Community Member
3 years ago

Storyline fonts display incorrectly on server, some letters replaced with squares

Hello - I have seen this issue posted here in years past. But I am struggling to find a root cause or solution. When we publish a course, all of the text looks fine when we open it locally. Most of ...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
3 years ago

Hi Jeff,

I'm sorry to hear that you're experiencing this issue! This shouldn't be happening. Are you willing to share your file with us? I'd like to test it on our end to investigate further. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.

Let me know if you have any questions on this!

  • JeffreyPeters-a's avatar
    JeffreyPeters-a
    Community Member
    3 years ago

    Hi Kelly,

    Sorry for the delayed reply. I believe this issue is server related. About 4-5 hours after it occurred when our web team uploaded it to the server, the issue was suddenly gone on most of the computers I tested. By the next business day, it was gone completely. I think it must be related to the server cache - but it's hard to track down for sure. I'm not sure what I would be able to share with you to troubleshoot further, unless there is some indication of how the output in Articulate interacts with the server's cache - and I have no idea if that's even a thing?

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      3 years ago

      Hi Jeff,

      Great to hear that you've narrowed down the possible cause! If you encounter the behavior again, don't hesitate to reach out to our support team by opening a case for further assistance so we can take a closer look at what's happening. 

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