Forum Discussion

stantonmacke029's avatar
stantonmacke029
Community Member
5 years ago

Storyline interaction embedded in Rise does work in SharePoint

I have an embedded storyline interaction in a Rise course. We have been running our Rise modules in SharePoint after editing the index/home.html5 to .aspx. Everything works in the Rise course except...
rise 360
RekhaMohanty-5c's avatar
RekhaMohanty-5c
Community Member
2 years ago

HI, I am having the exact same issue, have submitted a ticket (Articulate Case # 00807124) but am yet to hear back. Its urgent!!! But have not received any communication.

JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hello Rekha, 

Good call on opening a support case. It looks like my colleague Jan has already received the case so please keep an eye out for an email from him for assistance in troubleshooting the behavior. You're in good hands and we'll continue the conversation there!

  • RekhaMohanty-5c's avatar
    RekhaMohanty-5c
    Community Member
    2 years ago

    Hi Jose,

    Earlier, whenever I opened a support case, I would hear back promptly.

    This one is an urgent issue and am hearing back so very late.

    Just curious why this delay in responding...do urgent requests also have to wait 24 to 48 hours....just want to understand what to expect going forward.

    Thanks

    • EricSantos's avatar
      EricSantos
      Staff
      2 years ago

      Hi Rekha,

      I'm happy to chime in! Usually, you'll hear from our Customer Support Engineers within one business day. I see that my teammate, Jan, responded within that timeframe. He conducted some tests with the project file, explaining the slight response delay.

      Please let me know if you have issues receiving his email response, and I'm more than happy to assist.