Storyline Interactions in Rise having black mobile player

Hi Chantel,

Did you take a look at Adam's response in the other discussion, the play button is expected as detailed here:

what you're describing is the intended behavior for Storyline content on a phone. It's the same approach for how iOS handles videos, for instance. Video gets a play button on the phone and then goes full-screen when clicked. This is done due to the limited real estate on the phone. The same approach is taken for Storyline content. 

For the learners who aren't seeing the correct navigation, do you know what devices or iOS set ups they have? Are they able to consistently recreate the behavior as well?