Forum Discussion
Storyline: Invalid or Corrupt File
New issue today/yesterday with our team. With Storyline 360 files that have been working great for days or weeks, someone is working away in the file and/or tries to open the file and it all goes ba...
Can anybody help to retrieve my file
Hello SumitSingh-599d! We can help you retrieve your file! Can you share more about what you're experiencing with the file? Are you seeing an error message?
If you can provide the file, that would be helpful too. You can share it in this discussion or privately in a support case.
Hi Lauren, Hope you are doing well!
The error showing -
Please find the link for the source file as well -
https://drive.google.com/file/d/1MYxTBRYqxbynJ1N6VxT0w0a46bRq7Y2M/view?usp=drive_link
This is the final source file, which is now corrupted as it was ready for client delivery. Thanks for help.
Thank you for providing the file, SumitSingh-599d! I've opened a support case on your behalf as our Support Engineers troubleshoot similar files. They will begin testing and follow up with you via email about the state of the file.
