Forum Discussion
Storyline Opening Blank Screen When Trying to Publish
I am working in Storyline, trying to publish a content I made edits to and it just opens a blank, clear screen and won't let me do anything. I have tried closing and reopening it and the same thing is occurring. It also won't let me make edits to the player.
Hello Cassandra!
I'm sorry to hear you are having trouble publishing your content. I'm happy to help!
As a first step, I recommend updating/double-checking that you have Storyline 360 (Build 3.66.28355.0) running on the latest version. Here's how:
Let me know if that does the trick, or if additional help is needed!
Hello!
I have updated all articulate tools and I am still having this issue, do you have any other recommendations?
So sorry that you are still running into this, Cassandra.
Here are a few more suggestions to try:
- Are you working from a local hard drive? We don't recommend working with files on a network drive.
- Have you attempted to repair Storyline 360? Here are the instructions.
- Could you try importing your Storyline Project into a new file to see if this helps to clear up any persistent corruption?
If none of these options seem to do the trick, I'd love for our team to work with you 1:1 so we can understand what is happening. Here's a private upload link for you to share your story file. Our Support Engineers will take a look at your file and determine where the snag is.
I appreciate you taking the time to share this with us!
It seems to be working now, thank you for the help with this, I appreciate it!
Glad to hear everything is working smoothly now on your end. Happy to help you, Cassandra!
If any other questions come up or you want to share tips and tricks with our community, please do so!
Have a great start to your day ☀️
