Storyline player painfully slow to open

Oh no, sorry to hear that this is impacting so many of you.

I have not noticed this behavior personally but based on the response here, I'm going to report this so that we can keep an eye out and track user impact.

If anyone has a specific file that they can easily recreate this issue with or even a screen recording of your experience, that would be helpful.

Oh no, Dianne! So sorry for that sluggish behavior. 

First, let's be sure you on the latest update of Storyline 360. To check, click the Help tab, then click About Storyline. You should see 3.17.16168.0 in the bottom-right corner. 

Let me know if you're already on the latest update, and we'll keep digging!

Yes, I have this version...

This has been happening for quite a while now.

Ditto!  

Well, thank goodness this isn't just me!

I spend a lot of time in the player and this is sooooo frustrating, but totally needs to be fixed for my sanity!!

Yep, its terrible. I now put witty comments into the error box, click continue and storyline still works. I live in this thing and feel like a beta tester (how many years in development?). 

Yeah, actually I just posted about this. For me though sometimes it doesn't matter how long I wait, it just won't open at all. Then if I reboot it works again.

I dread clicking the Player button and waiting for it to open. I haven't gotten the error message yet though! Does it happen with the Modern player as well?

Here is a link to a video I made of how long it takes to open

https://360.articulate.com/review/content/5c683e85-eae2-469f-b5c9-db3b00f9f34c/review

Wow. Thanks Tricia.

I can understand that it could be a bit painful then. I'll share this in my report. 

I appreciate you taking the time to make that for us :)