Forum Discussion

DianneHope's avatar
DianneHope
Community Member
7 years ago

Storyline player painfully slow to open

Is it just me being impatient, or has anyone else noticed that the Storyline player takes a loooong time to open now - to the point where I really dread having to go in there and make changes as it ...
storyline 360
RenGomez's avatar
RenGomez
Staff
5 years ago

Hi Alexander,

Thanks for reaching out and sharing those details. Opening the player menu shouldn't cause the crashing you described!

I'd like to connect you with a support engineer to take a closer look at your setup and identify what could be causing the performance lag you're experiencing. Be on the lookout for a reply soon!

  • AlexanderReid's avatar
    AlexanderReid
    Community Member
    5 years ago

    I believe it may be an issue with your software and virtualization of Windows 10 in macOS with Oracle Dropbox.  Because when I try on a native Windows 10 parition on my other Mac, it seems to work fine.

    HOWEVER: when I performed "check for updates", it said I already had the latest update (#9), yet when I manually checked your website, there was a #10 available.  There is slight improvement when I go into the Player menu now, I can actually navigate to resources and select attachments, but if I don't move quickly enough in those dialogue boxes it can crash the entire operating system.

Related Content