Forum Discussion
Storyline player painfully slow to open
Is it just me being impatient, or has anyone else noticed that the Storyline player takes a loooong time to open now - to the point where I really dread having to go in there and make changes as it impacts pretty severely on the times it takes to develop a course.
Also, if I want to apply a different player, when I click on "Current Player" I invariably get an error message saying something went wrong. Then when I try to send the error report, I get this screen...
Oh no, sorry to hear that this is impacting so many of you.
I have not noticed this behavior personally but based on the response here, I'm going to report this so that we can keep an eye out and track user impact.
If anyone has a specific file that they can easily recreate this issue with or even a screen recording of your experience, that would be helpful.
Oh no, Dianne! So sorry for that sluggish behavior.
First, let's be sure you on the latest update of Storyline 360. To check, click the Help tab, then click About Storyline. You should see 3.17.16168.0 in the bottom-right corner.
Let me know if you're already on the latest update, and we'll keep digging!
- DianneHopeCommunity Member
Yes, I have this version...
This has been happening for quite a while now.
- LesHelyes-40a50Community Member
Ditto!
- DianneHopeCommunity Member
Well, thank goodness this isn't just me!
I spend a lot of time in the player and this is sooooo frustrating, but totally needs to be fixed for my sanity!!
- MikeWilson-82b6Community Member
Yep, its terrible. I now put witty comments into the error box, click continue and storyline still works. I live in this thing and feel like a beta tester (how many years in development?).
- Will_FindlayCommunity Member
Yeah, actually I just posted about this. For me though sometimes it doesn't matter how long I wait, it just won't open at all. Then if I reboot it works again.
- TriciaRansomCommunity Member
I dread clicking the Player button and waiting for it to open. I haven't gotten the error message yet though! Does it happen with the Modern player as well?
- TriciaRansomCommunity Member
Here is a link to a video I made of how long it takes to open
https://360.articulate.com/review/content/5c683e85-eae2-469f-b5c9-db3b00f9f34c/review
Wow. Thanks Tricia.
I can understand that it could be a bit painful then. I'll share this in my report.
I appreciate you taking the time to make that for us :)
- TriciaRansomCommunity Member
My pleasure. AND, it was the first time I've ever used Peek!