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AshleyCrocke291's avatar
AshleyCrocke291
Community Member
9 months ago

Storyline Project File Not Showing Up in Review

When I go to publish my Storyline Project to Review, I check the box to upload the project file as well. The project is being published to Review, but the downloadable link is not showing when I clic...
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StevenBenassi's avatar
StevenBenassi
Staff
9 months ago

Hi AshleyCrocke291!

Sorry to hear Storyline's Cloud Backup feature isn't working as expected for you!

I see that your Articulate ID is currently occupying an active seat on your Teams subscription, so something else may be getting in the way. Have you tested the behavior across multiple supported browsers, and does clearing your browser's cache make any improvement?

Also, does this issue occur with all Storyline projects you upload, or just one specifically? If it's local to one, do you mind sharing a copy of that .story file so we can take a closer look? Feel free to upload that here in the discussion or privately through a support case.

AshleyCrocke291's avatar
AshleyCrocke291
Community Member
9 months ago

Hi there! I tried clearing my cache and a different browser and it is still not working for any files I try to upload the file to in Review, not just one. 

  • KellyAuner's avatar
    KellyAuner
    Staff
    8 months ago

    Hi AshleyCrocke291,

    Thanks for following up on this!

    I tested this out on my end and I'm unable to replicate the issue. I have a few additional questions for you to help me better understand what's going on.

    • Were you able to download project files previously?
    • Can any of your team members download project files?

    If you're able to provide a screen recording of what you see, that would be helpful. I'd also like to connect you with one of our Support Engineers to take a closer look at why this is happening. You can connect with them here, or let me know and I'll open a case for you!