Forum Discussion
Storyline repeatedly crashes when recording videos
Hello Jan!
I see you have opened a support case and you are working with my colleague Jan. Great call! We'll continue the conversation over in your support case.
Hope that you are having a wonderful holiday season! 🎉
Apparently, it's happening again. Storyline 360 crashes every time the screen recording button is clicked.
Hi GervinZhang!
Sorry to hear you're experiencing crashes when trying to record your screen in Storyline!
First, please confirm that you are working with locally stored project files, then try performing a repair of your Storyline installation. However, if the behavior persists, it would be helpful to see a copy of the .story file that's giving you trouble. Feel free to upload that here in the discussion or privately through a support case.
Let me know how it goes!
It's happening to me too. Task manager is keeping storyline running in the background, but I can't open it to save or see what is causing the crash. Sometimes getting the unexpected error but not always. Lots of screen recording errors happening to me in the last couple of weeks, extremely frustrating. Have uninstalled and reinstalled but will be raising a support ticket, assuming it's a bug if we're both seeing it.
Hi KayleaMitchem-,
Thanks for reaching out about this!
Opening a support case is a great call so we can take a closer look at what's going on. I don't see a case for you yet in our system. Please let me know if you need any assistance and we can open one on your behalf.
