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CELearning's avatar
CELearning
Community Member
12 months ago

Storyline review 360 freezing when you click on review link

Hi there, Can anyone help? Im not sure if this is to do with recent updates but im publishing courses to review 360 and they just freeze in the browser (so this is firefox, chrome, edge), Howeve...
storyline 360
CourtneyWegman's avatar
CourtneyWegman
Community Member
7 months ago

Hi Nick,

I have been experiencing this issue as well. My reviewers often complain that it freezes for them as well. Would you mind sharing the solution? This has been happening for both old and new courses and still happens after I clear my cache, etc.

Thanks!

Courtney

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hello Courtney,

    I'm happy to chime in. Nick's support case is course-specific and may have been caused by an erratic textbox. 

    As initial troubleshooting, you can check if you're using an updated version of a supported browser. If the issue persists, we'd be happy to look at your affected course to investigate further. Would you be willing to share it here or privately by sending it along in a support case? We'll delete it when we're done.

     

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review 360 freezing when you click on review link","id":"message:864106","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:1271676"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:864106"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:864106"},"body@stripHtml({\"truncateLength\":200})":" Hi there, Can anyone help? \n Im not sure if this is to do with recent updates but im publishing courses to review 360 and they just freeze in the browser (so this is firefox, chrome, edge), \n Howeve...","body@stringLength":"627","rawBody":"

Hi there, Can anyone help?

\n

Im not sure if this is to do with recent updates but im publishing courses to review 360 and they just freeze in the browser (so this is firefox, chrome, edge),

\n

However, to test it thoroughly, I opened the above link on my Android phone & it played fine.

\n

This course im trying to send for review has been sent for review before at the beginning of 2023 and was fine, can you help me find out what the problem is?

\n

It only seems to have started happening since the recent updates,

\n

Thanks Nick

","kudosSumWeight":0,"postTime":"2024-04-29T08:36:34.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:864106_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi there, Can anyone help?

\n

Im not sure if this is to do with recent updates but im publishing courses to review 360 and they just freeze in the browser (so this is firefox, chrome, edge),

\n

However, to test it thoroughly, I opened the above link on my Android phone & it played fine.

\n

This course im trying to send for review has been sent for review before at the beginning of 2023 and was fine, can you help me find out what the problem is?

\n

It only seems to have started happening since the recent updates,

\n

Thanks Nick

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Hi Nick,

I have been experiencing this issue as well. My reviewers often complain that it freezes for them as well. Would you mind sharing the solution? This has been happening for both old and new courses and still happens after I clear my cache, etc.

Thanks!

Courtney

","body@stringLength":"294","rawBody":"

Hi Nick,

I have been experiencing this issue as well. My reviewers often complain that it freezes for them as well. Would you mind sharing the solution? This has been happening for both old and new courses and still happens after I clear my cache, etc.

Thanks!

Courtney

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Storyline review 360 freezing when you click on review link","moderationData":{"__ref":"ModerationData:moderation_data:1203526"},"body":"

Hello Courtney,

\n

I'm happy to chime in. Nick's support case is course-specific and may have been caused by an erratic textbox. 

\n

As initial troubleshooting, you can check if you're using an updated version of a supported browser. If the issue persists, we'd be happy to look at your affected course to investigate further. Would you be willing to share it here or privately by sending it along in a support case? We'll delete it when we're done.

\n

 

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