Forum Discussion

Sarah-BethFr290's avatar
Sarah-BethFr290
Community Member
2 years ago

Storyline won't publish to MS Word

I am no longer able to publish my Storyline courses to MS Word this started when I had Storyline 3 and continues even now that I have 360.

When I publish to Word and click the view document button, nothing happens. Plus, when looking in the folder where it's supposed to publish to, the file's not there. 

Another issue is that Storyline will not record MS Word screens. I can record any other screen or software but not Word.  So it seems like Storyline and Word are refusing to work together.

I have installed and reinstalled both Storyline and Word but this did not help.

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.78.30680.0).

    In this update, we have implemented a fix for:

    • Storyline 360 didn't always generate an error when projects failed to publish to Word.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions on Update 78, please let us know in this thread or privately in a support case.

    Have a great day! 

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago
    When I publish to Word and click the view document button, nothing happens. Plus, when looking in the folder where it's supposed to publish to, the file's not there.

    same here with Windows 11 Pro 2h2, Storyline 360 (3.72) and Office 2019 Home

    Update: "Translation/Export to Word" is ok

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi everyone,

    Thanks for giving the information on the different software you are using! I have a follow-up question.

    • Is this happening with all your courses or just a specific one?

    Looking forward to your responses!

  • Sarah-BethFr290's avatar
    Sarah-BethFr290
    Community Member
    2 years ago

    I am on Windows 10 Enterprise. Storyline 360 V3.71.  Office 365 for Enterprise. This happens every time I attempt to publish as Word. Has a resolution been found? I'd like to speak to live support as well.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Sarah, 

    Thanks so much for checking in. Sorry to hear you're still having difficulty publishing to Word on your end. 

    I've created a support case on your behalf. I'd like for our engineers to have a closer look at your specific setup in order to assist you best. 

    We'll be in touch shortly!

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago

    with the help of sysinternals/Procmon I found some interesting details

    I have installed
      (1) on my Win 11 computer Office 2019 Home (64 bit)
      (2) on my Win 10 computer Office 2019 Pro (32 bit)

    both are supported by storyline


    in the log-files your developers can see, that the methode to find word don't work on the (1) installation

    storyline searches "HKCR\Word.Application"
     - this is ok on installation (2)
     - but not for installation (1)

    the registry key has a different name "HKCR\Word.Application.16" 

    -> word is not found, storyline stops the "Publish to Word" without an error message

     

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Thanks so much for sharing your findings with us, Jürgen. We appreciate it!

    I'll be sure to share this with our team! 

  • JoannaPhilli056's avatar
    JoannaPhilli056
    Community Member
    2 years ago

    I am having this SAME issue. It also started with Storyline 3 and continues in Storyline 360. I have opened a ticket but they told me that they were not able to replicate the issue. 

    I do work on a virtual desktop using Parallel since there isn't a Mac version of Storyline. 

    I DO believe I have printed out word documents before without any issues. I also tried changing the location to shorten the filename path. Still nada. 

    • JoannaPhilli056's avatar
      JoannaPhilli056
      Community Member
      2 years ago

      Ok. Not sure why someone reported me for saying the system I was using. BUT solution. Even though I have installed Microsoft 365 on my mac itself. I have to have it also installed in the virtual desktop too. Storyline is depended on the Word library. At least this was the solution for me. TIA

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