Forum Discussion
Storyline360 Published in LMS and on one slide all learners are getting an offline error message
I have published multiple modules exactly like this one with now issues. And the weird thing is EVERYONE is getting the message... just on the one slide. They hit next and it gives them the attached...
Yes, I got it fixed by copy and pasting into a new Storyline shell AND reencoding/publishing the file (not sure which specifically did the trick but it got fixed) So, it was not the LMS (this time).
I was talking with the Articulate tech support (who really thought it was a browser issue), and they were completely unaware of an update made to Storyline November 7, 2022, that does notify learners when they lose their internet connection. That is exactly what my error looked like. Whatever was happening it definitely was a file issue within Storyline after that new update. But it is intermittent, and it may not happen again. However, if more people are having issues that update is where you need to trace this to.
