Forum Discussion
Stroryline get's stuck and have to force close. Support suggestions did not seem to help
It seems like Storyline was working great for awhile. I am doing some branching scenarios and have a pick your avatar slide and then populates the rest. Since I was having issues, I thought I woul...
Judy,
Thank you for the reply. Once I force close and re-open, I am able to add a state or two to each character (there are 6), but after a number of these it bogs down and freezes. Sylvie is the 6th character in the list, so may be why she is the one that always freezes. I did submit the case to articulate support and the sent me the instructions for a clean install, did as much as I could with the directions, but as I am on Business computer, could not make the UAC adjustment as suggested, but did everything else and same result. :(
Hi Robert,
Sorry to hear that you're still experiencing the issue after performing the troubleshooting steps shared in the support ticket. I let the support agent handling your case know that the issue is still open so he can continue troubleshooting the behavior with you. I included a note that you're working out of a company-issued computer in case this information helps shed more light on what's happening. Please keep an eye out for a message from Cleo in your inbox!
