Forum Discussion
Student not able to log back in where they left off in the course.
We had a similar issue with a course that was previously working fine for an older LMS; when we migrated to SuccessFactors, this course was one of a handful (out of hundreds) that simply would not function properly when the user tried to leave and return.
We did uncover a couple of things that may help. First, the course filename may have a special character that could trip the LMS. And the course filename may have more characters than some buffer field in SCORM can hold. So use a very short filename (like < 20 characters) and ensure that there are no special characters in it.
A second thing we noted that helped us partly resolve this was to do the "reset to initial state" condition that Judy describes.
I say "partly resolve" the problem because these fixes worked on all the troublesome courses except one. (Go figure!) And for that one, we tried for weeks to troubleshoot it (the original developer had left and there was no bandwidth to rebuild the course). We ended up putting a notice before the first slide advising users that they should complete the course in a single setting to avoid any type of problems. So far, I haven't heard of anyone complaining about that.
- PoppyHenderson6 months agoCommunity Member
Thanks, Joe! I'll give it a shot!