Forum Discussion
Template embedded video won't work when exported to LMS
Hello,
I recently published a Rise 360 course with an embedded video file in the existing template from RISE 360. My publish settings were SCORM 2004 version 4 and the error is this image. My company LMS provider is ORACLE(CONNECT).
Thanks,
1 Reply
Hi AndreiaGadioli,
Happy to help!
Since the error message talks about two possible causes of the issue, please try the following to troubleshoot it:
- Republish your course and re-upload it to your LMS
- Try accessing the published course using a different browser
- Test your course in a different LMS like SCORM Cloud to verify that the issue isn't specific to ORACLE LMS (CONNECT)
If you can consistently replicate the issue in SCORM Cloud, please open a case with our support team here so we can request a copy of your course for testing.
