Forum Discussion

BryanBraley-a71's avatar
BryanBraley-a71
Community Member
6 years ago

Text boxes losing formatting when published

I am working with Storyline 360 v3.46.23620.0 and am having an issue with text boxes moving and losing format settings when I publish them or go back to edit them later. You can see in the image bel...
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
5 years ago

Hi Chantal and Niusha!

Sorry, you're running into this issue where text boxes are off the slide! To ensure that we can assist you quickly, I'd recommend reaching out to our Support Engineers by submitting a case. It would be helpful to share an affected file where this issue is occurring. I'll keep an eye out if you decide to submit a case!

BryanBraley-a71's avatar
BryanBraley-a71
Community Member
5 years ago

For me, the solution was opening a case which resulted in running an application they provided to do a full uninstall of Storyline and then reinstalling the latest version. After that, the problem was resolved.
Here's a post that has a link to the file I downloaded, but it may not be the latest version so I advise opening a ticket with support.

https://community.articulate.com/discussions/articulate-storyline/purpose-of-360cleanup-bat-file

Hope this helps.

Bryan

  • ChantalCallow-c's avatar
    ChantalCallow-c
    Community Member
    5 years ago

    Thanks, we will follow up!