Forum Discussion
Text entries not being captured during screen record
Hi there, I urgently need help!! I captured a simulation in Sabre an application we use here and did a test to ensure its all working ok when using Record Screen (Try mode). So, during the test ...
This has been an ongoing issue for me since November, support has not been responsive
Hi Gail!
Sorry to hear this has been such a pain point for you!
I see that you have been working with some of our support engineers through different cases. It looks like my colleague Dexter replied to your e-mail letting you know that:
"Upon reviewing the Storyline project you attached to this case, it appears that the text entry field in the screen recording's Try/Test mode is occupying the entire slide. This is a bug we're currently monitoring and I'll add your case to our report so our developers can prioritize accordingly.
As a workaround, you can resize the text entry fields in the generated Try mode slides".
Your feedback has been logged in the open bug report that's being tracked for this issue. We'll update this discussion as soon as a fix is in place.
Thank you for your patience. Sorry if this has been slowing you down!
