Forum Discussion

LuPost's avatar
LuPost
Community Member
9 years ago

Text Entry fields not setting when control loses focus in mobile devices (Storyline 360)

We've identified that text entry fields that are added to a slide using Storyline 360 do not register if the user enters a value and then immediately clicks a Submit button when using a mobile devic...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
9 years ago

Hello Robert!

Sorry to hear that you're running into an issue with this. What version of Storyline are you using? 

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    8 years ago

    Thanks for confirming Robert.

    The original issue reported here was for the text entry fields not registering or setting the value when the user hit Submit on a mobile device prior to closing the keyboard. Is this what you are seeing as well?

    Please be sure that you are on the latest version of Storyline 360, which is now Update 13, as we show this was corrected in Update 8. 

    If this is not what you are experiencing, please share the details and your .story file if possible.